Artificial Intelligence Chatbot for mixed Cantonese, English and Mandarin markets

Most chatbot solutions on the market are not capable of recognising conversations with mixed use of Cantonese, English, and Mandarin. Most chatbot solutions offer limited customisation capabilities for users to update knowledgebases with domain-specific vocabularies. Customisable chatbots are not user-friendly for non-technical users.

• Speech recognition engine that can recognise and segregate voices of multiple speakers in a group conversation
• Voicebot that can respond to inquiries in the corresponding language
• Domain-specific database management platform for non-IT users to build and customise client-specific knowledgebase
• Big data and NLP analysis for analysing enquiries that are not supported by prior data training or any existing keywords databases
• Real-time language analysis with automated punctuation insertion into transcribed texts
• Version control enabling transparent updates and minimizing interference
• Server-based system offering enhanced security to accommodate sensitive client information and to reduce cost for future modifications

• Improved customer experience in client-facing operations
• Enhanced operational efficiency of transcribing interviews and reports 
• Improved risk management with real-time analysis of digitized contents
• Scalable deployment across different industry domains supported 

• Automated customer service
• Real-time transcription in various industries
• Audio recording compliance analysis
• Automated email sorting by purpose

• US App. No. 16/818,702; CN App. No. 202080000380.2 and HK App. No. 62021026953.1